Privacy Policy

Overview

This Privacy Policy applies to Brisbane Hire Bus ("B.H.B", "we", "us", "our"), ABN 12 163 235 169, operating from 60 Ashover Rd, Rocklea QLD 4108, Australia. It covers the personal information we collect through our website at brisbanehirebus.com.au, by telephone, by email, and in the course of providing our bus and coach charter services.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. We are committed to handling personal information responsibly and in accordance with these obligations.

Information We Collect

We collect personal information only when it is reasonably necessary for one or more of our functions or activities. The types of information we may collect include:

Information you provide directly

• Contact details — name, phone number, email address, and postal address
• Booking details — travel dates, pickup and drop-off locations, passenger count, vehicle preferences, and special requirements
• Payment information — bank transfer details or payment method details (processed securely; we do not store card numbers)
• Business information — company name, ABN, and billing address for corporate accounts
• Communications — messages, enquiries, and feedback you send to us by phone, email, or through our website forms

Information collected automatically

• Website usage data — pages visited, time spent on site, browser type, device type, and referring URL (collected via cookies and analytics tools)
• IP address — used for security and geographic analytics purposes only

We collect sensitive information (such as health or disability requirements) only where you have voluntarily provided it to assist us in accommodating your group's needs, and only with your consent.

How We Use Your Information

We use your personal information for the primary purpose for which it was collected, and for related secondary purposes that you would reasonably expect. This includes:

• Processing and confirming your booking or quote request
• Communicating with you about your booking — including confirmations, updates, driver details, and invoices
• Providing our bus and coach charter services, including coordinating drivers and vehicles
• Processing payments and issuing tax invoices
• Responding to your enquiries, complaints, or feedback
• Maintaining our business records and accounts
• Improving our website and services based on usage analytics
• Sending you service-related communications (e.g. booking reminders)
• Complying with our legal obligations under Australian law

We do not use your information to send unsolicited marketing without your consent. If you receive marketing from us, you may opt out at any time by contacting us or using the unsubscribe link in any email.

Sharing of Information

Brisbane Hire Bus does not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service providers — third parties who assist us in operating our business (e.g. email platforms, accounting software, payment processors). These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
• Drivers and operational staff — we share relevant booking details (name, pickup location, time) with our drivers and operations team to facilitate your service.
• Partner operators — where your booking is fulfilled by a trusted regional partner (e.g. for interstate or New Zealand services), we share the minimum necessary details to complete your booking.
• Legal obligations — where required by law, court order, or regulatory authority.
• Business transfer — in the event of a sale or restructure of our business, personal information may be transferred as part of that transaction, subject to the same privacy protections.

We do not disclose your information to overseas recipients as a standard practice. If this changes, we will update this policy and take steps to ensure your information remains appropriately protected.

Cookies & Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use

• Essential cookies — required for the website to function correctly (e.g. form submissions)
• Analytics cookies — we use Google Analytics to understand aggregate visitor behaviour such as page views, session duration, and referral sources. This data is anonymised and does not identify individual users.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

We do not use advertising cookies or tracking pixels for third-party retargeting.

Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure HTTPS encryption across our website
• Password-protected systems and access controls for staff
• Restricted access to personal data on a need-to-know basis
• Regular review of our security practices

While we take every reasonable precaution, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any data breach in accordance with our obligations under the Privacy Act.

Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting, and tax obligations. Booking records are generally retained for a minimum of seven years in accordance with Australian tax law. Once information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, out of date, or incomplete
• Request deletion of personal information we no longer need to hold (subject to our legal retention obligations)
• Opt out of direct marketing communications at any time
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within a reasonable time — generally within 30 days. We may need to verify your identity before actioning a request.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Third-Party Links

Our website may contain links to third-party websites, including Google Maps, social media platforms, and partner sites. These websites have their own privacy policies which we do not control. We encourage you to review the privacy policy of any third-party site you visit. Brisbane Hire Bus is not responsible for the privacy practices or content of external websites.

Children's Privacy

Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it. Where we provide services to school groups, we collect information from the responsible adult (teacher or coordinator) and not directly from students.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: